Last Updated: August 14, 2025

This website is provided by Rockoly Inc., a Massachusetts Corporation (“Rockoly”, “us”, “company” or “we”). These Terms of Service (these “Terms”), including the Privacy Policy incorporated into these Terms by reference and any other applicable policies and guidelines, govern your use of the Website and Application or App. These Terms constitute a legal agreement between you and Rockoly Inc. In order to use the Website, you must agree to these Terms.

OUR PLATFORM AND SERVICES

Rockoly Inc. provides a web-based freelance platform whereby users can connect with private chefs for in-person or virtual cooking workshops (“Service”). We also organize the delivery of all necessary workshop food ingredients, wine, and special equipment to customers. This service requires voluntary participation. This service is not to be used by individuals under 18 years old.

Rockoly offers information about professional services and a platform to connect to them. We do not provide such professional services. As such, we expressly disclaim any responsibility or liability for any professional services and/or merchandise provided to the user, including, but not limited to, a warranty or condition of good and workmanlike services, warranty of fitness for a particular purpose or compliance with any law, regulation, or code. Rockoly is not affiliated with, endorsed, or sponsored by any third-party merchandise provider or retailer. Rockoly does not conduct background checks on professionals.

Users should exercise caution and common sense to protect personal safety and property. Certain states may require state-level licensing for projects above specified dollar amounts. We recommend confirming these licensing requirements with the business and applicable state or local licensing authorities. In some areas, licensing may be required by the county or local authority. We recommend confirming these before proceeding with your project. Always ask the Professional to provide a copy of their license.

FOOD HAZARDS, PREPARATION, AND DELIVERY

The company acts as a third-party delivery facilitator. All customer orders are fulfilled by independent distributors not employed by Rockoly Inc. As such, Rockoly is not liable for distributors’, merchants’, or wholesalers’ compliance with any federal, state, or local laws, regulations, or standards regarding product liability, food preparation, or delivery. Upon request, Rockoly will provide distributor information associated with an order.

Customers are responsible for exercising due diligence before placing orders. By using our Services, the customer agrees to indemnify Rockoly against any claims related to allergic reactions, incorrect deliveries, or damaged deliveries. These claims must be filed directly with the distributor.

IN ORDER FOR US TO COMPLETE THE ABOVE SERVICES, WE MUST SHARE THE CLIENT’S ADDRESS AND PHONE NUMBER WITH A THIRD-PARTY FOOD DELIVERY SERVICE.

TRANSACTIONS INVOLVING ALCOHOL

Alcoholic beverages may only be purchased and received by individuals who are of legal drinking age. If you are a customer, you expressly represent and warrant that (i) you are of legal age, and (ii) you will provide valid government-issued photo identification to the delivery personnel upon receipt of the order. Deliveries may not be made to anyone who appears intoxicated, regardless of age. Rockoly and the delivery service reserve the right to refuse alcohol deliveries under such circumstances. Orders will only be completed if accepted by the third-party merchant.

NO EMPLOYMENT

Rockoly does not employ any professional chefs or service providers. All professionals who appear on the platform are independent contractors and are not agents, representatives, or employees of Rockoly. We provide a software platform to help you obtain services, which are then fulfilled independently by professionals.

ACCOUNTS AND SECURITY

To access certain services, you must create an account. You are responsible for maintaining the confidentiality of your account credentials. You may be asked to provide identification to verify your identity.

You may not use our Services if:

  • You are under 18 years old.

  • You do not have the legal capacity or necessary permissions.

  • You have previously been banned or suspended from using Rockoly or similar services.

We do not conduct criminal background screenings and cannot guarantee the truthfulness of users’ representations. You should take standard precautions when engaging with others through the platform—such as meeting in public spaces and informing a friend or family member of your location.

Rockoly is not liable for any actions committed by users or providers, even those occurring during events facilitated through our platform.

CONDITIONS OF ADMISSION

To access or use our Services, you must accept both these Terms & Conditions and our Privacy Policy. By doing so, you confirm that you have the legal capacity to enter into this Agreement in your jurisdiction.

CONDITIONS OF ACCESS

When you create an account, you must select a unique username and password. These credentials are personal and confidential. You agree not to share them with any other party or user. You also agree not to use another user’s credentials or personal information.

Rockoly may suspend or terminate accounts due to fraudulent behavior or violations of these Terms, including the improper sharing of usernames or passwords.

We reserve the right to:

  • Remove content or accounts inactive for more than 6 months.

  • Delete any content or information posted for over 6 months.

  • Take action to prevent the dissemination of viruses, spam, malicious software, or attempts to compromise platform security.

COMPENSATION

Rockoly shall be compensated a percentage per completed service transaction. We reserve the right to adjust our service fees at any time. Unless otherwise required by law, no refunds will be issued unless under exceptional circumstances such as a major service failure.

JOB RATE

The rate for professional services (the “Job Rate”) may vary based on factors such as location and service frequency. Job Rates may increase over time, but you will receive advance notice and the opportunity to cancel any recurring services.

BACKGROUND CHECKS

Rockoly does not perform background checks on service providers or users. We recommend you use third-party services if you require background verification.

CANCELLATION

You may cancel your order at any time, but you may still be liable for any costs incurred. To cancel:

  • Log into your Rockoly account and follow the cancellation links.

  • Email us at info@rockoly.com.

  • Contact the third-party service provider directly.

CANCELLATION BY THE COMPANY

If we cancel services due to a breach of these Terms, you will not be entitled to a refund for any unused portion of the service. If we cancel your services for any other reason, we will refund the remaining value of the unused service period.

SPONSORED INFORMATION

Rockoly may display advertisements or sponsored content. The way this content appears (placement, format, frequency) is subject to change without prior notice.

Service providers may pay Rockoly to “Promote” their listings, and such listings will be designated with terms like “Promoted.” Rockoly may also impose certain quality standards for eligibility for promotion.

COLLECTION AND RETENTION OF PERSONAL INFORMATION

We comply with applicable U.S. and international privacy laws. Our data collection, usage, and retention practices are detailed in our Privacy Policy (not included here—see website).

CHANGES & MOBILE APPLICATION INFORMATION

Rockoly may modify these Terms at any time. If you continue using our Services after the updated Terms are published, you agree to be bound by them.

We may also change, suspend, or discontinue access to our Apps or Websites without advance notice. You are solely responsible for any data or service fees incurred through your use of our platform.

LICENSE, RESTRICTIONS, AND CONDITIONS OF USE

Subject to these Terms, Rockoly grants you a limited, non-exclusive, non-transferable, revocable license to:

  • Install the Rockoly mobile or desktop application(s) on your personal devices.

  • Use the platform solely for accessing Rockoly services.

You agree not to:

  • Access the platform via automated means (e.g., bots, spiders, or unauthorized apps).

  • Modify, reverse engineer, decompile, or distribute Rockoly software.

  • Resell or sublicense the platform.

  • Violate any applicable laws or infringe on others’ intellectual property or privacy rights.

  • Share another user’s personal information without their consent.

  • Distribute malicious code, spam, or unauthorized advertisements.

Rockoly reserves the right to:

  • Monitor usage for fraud or abuse.

  • Remove or restrict content that violates these Terms or applicable laws.

  • Suspend or delete accounts for any violations.

LICENSE OF LIKENESS AND APPEARANCE

By using our platform, you consent to Rockoly’s use of your voice, likeness, and image (via video, audio, photo, digital, or electronic media) in promotional materials or recordings. Rockoly may edit and distribute such materials in perpetuity and across any medium. You waive any right to royalties or approval over these uses.

FORUM AREAS

The platform may include user-interactive areas such as:

  • Blogs

  • Message boards

  • Reviews

  • Chat areas

  • Job postings

  • Community forums

By posting content in any of these areas, you grant Rockoly a non-exclusive, worldwide, irrevocable, royalty-free license to use, host, reproduce, publish, display, and distribute such content for purposes including marketing, advertising, and improving the platform.

Rockoly reserves the right to remove any user-posted content at its sole discretion.

LINKS TO OTHER WEBSITES

Rockoly Services may include links to third-party websites. These are provided for your convenience only. Rockoly does not control or endorse the content of these websites and disclaims any liability for their content, products, or services. If you access them, you do so at your own risk and subject to their terms and privacy policies.

INTELLECTUAL PROPERTY OWNERSHIP

All content, designs, software, and trademarks on the Rockoly website and platform are the exclusive property of Rockoly Inc. or its licensors. You are granted no rights or licenses beyond the limited, revocable use set forth in these Terms. All rights not explicitly granted are reserved.

COPYRIGHT POLICY

Rockoly complies with the Digital Millennium Copyright Act (DMCA). If you believe that your copyrighted work has been infringed, please contact us with sufficient detail. We may suspend or terminate accounts of repeat infringers.

DISCLAIMER OF WARRANTIES

Your use of the Rockoly website, apps, and services is at your sole risk. The platform is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

To the fullest extent permitted by law, Rockoly disclaims all warranties, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy and reliability of content

  • Performance or availability of services

We do not guarantee that:

  • The Services will be secure or available at any particular time or location.

  • Any defects or errors will be corrected.

  • The Services will be free of viruses or other harmful components.

Some jurisdictions do not allow certain disclaimers, so portions of this section may not apply to you.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rockoly and its affiliates, officers, employees, and agents will not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages.

  • Loss of data, business, revenue, or profits.

  • Injuries or claims arising from food allergies, preparation errors, delivery issues, or user interactions.

If liability is found, Rockoly’s total liability to you for any claims arising from the Services is limited to the amount paid by you to Rockoly in the prior 12 months.

YOU ACKNOWLEDGE THAT ROCKOLY DOES NOT PREPARE FOOD OR ALCOHOL, AND YOU AGREE TO HOLD ROCKOLY HARMLESS FROM ANY FOOD OR BEVERAGE-RELATED CLAIMS.

FORCE MAJEURE

Rockoly shall not be held liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to:

  • Acts of God

  • Natural disasters (earthquakes, floods, etc.)

  • War, terrorism, civil unrest

  • Governmental action or regulation

  • Strikes or labor disputes

  • Internet or utility outages

If a Force Majeure Event prevents Rockoly from providing its services for more than 14 days, either party may terminate the agreement without further obligation or liability.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Rockoly, its affiliates, officers, employees, agents, and representatives from any claims, damages, liabilities, losses, and expenses (including attorney’s fees) arising out of or related to:

  • Your use of the Services

  • Your violation of these Terms

  • Any content or data you submit or share through the platform

  • Allergic reactions, delivery errors, or product issues (claims must be directed to the distributor)

  • Any interactions or disputes with other users or service providers

  • Any third-party claims resulting from your use of Rockoly services

Rockoly reserves the right to assume exclusive defense and control of any matter subject to indemnification. You may not settle any claim without Rockoly’s prior written consent.

DISPUTE RESOLUTION AND ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES THAT MOST DISPUTES BE RESOLVED THROUGH BINDING ARBITRATION.

BINDING ARBITRATION

Except for small claims or intellectual property disputes, you and Rockoly agree to resolve all disputes, claims, or controversies relating to these Terms or the Services by final and binding arbitration, instead of in court. This includes disputes based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.

NO CLASS ACTIONS

You agree to resolve any disputes with Rockoly individually and not as part of a class, consolidated, or representative action. You may not arbitrate any dispute on a class-wide basis or through a class action.

FEDERAL ARBITRATION ACT

This arbitration agreement is governed by the Federal Arbitration Act (FAA), and any arbitration shall be conducted by the Judicial Arbitration and Mediation Services (JAMS), under its rules in effect at the time arbitration is initiated.

NOTICE AND INFORMAL DISPUTE RESOLUTION

Before filing a claim, you agree to attempt to resolve the dispute informally by providing written notice to:

Rockoly Inc.
4 Majestic Way
Salem, MA 01970
info@rockoly.com

This notice must include your name, contact info, a description of the dispute, and the relief you are seeking. If a resolution is not reached within 30 days, you may initiate arbitration.

ARBITRATION PROCESS AND LOCATION

  • Arbitration shall be confidential and conducted by a single arbitrator.

  • It shall take place in Massachusetts, unless you and Rockoly agree otherwise.

  • Either party may also bring a qualifying claim in small claims court in the county of your residence.

OPT-OUT

You may opt out of arbitration by sending written notice within 30 days of your first acceptance of these Terms to:

Rockoly Inc.
4 Majestic Way
Salem, MA 01970
Attn: Arbitration Opt-Out

WAIVER OF JURY TRIAL

You and Rockoly each waive the right to a jury trial for any dispute that is not resolved by arbitration.

ENTIRE AGREEMENT

These Terms of Service, together with the Privacy Policy and any other referenced documents, constitute the full agreement between you and Rockoly Inc. concerning the use of our Services. They supersede all prior agreements or communications between you and Rockoly.

SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, then that provision shall be severed from these Terms and will not affect the validity and enforceability of any remaining provisions.

NO AGENCY OR PARTNERSHIP

No joint venture, partnership, employment, or agency relationship exists between you and Rockoly as a result of these Terms or use of the Services.

WAIVER

The failure of Rockoly to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Rockoly in writing.

ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Rockoly. We may assign these Terms without restriction.

GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles. If any claim is not subject to arbitration, it shall be brought in the state or federal courts located in Massachusetts, and you consent to the exclusive jurisdiction and venue in such courts.

CONTACT INFORMATION

For any questions about these Terms, please contact:

Rockoly Inc.
4 Majestic Way
Salem, MA 01970
info@rockoly.com