Emails to events@rockoly.com that are still waiting for an answer, from every folder, over the last 7 days — only people writing to Rockoly as clients; marketing, cold sales pitches, support tickets and automatic notices are left out — with how long each person has been waiting — and a reply already drafted for each one, ready to read, change and send from here as events@rockoly.com (or copy into Zoho Mail). One list for the whole event desk: everybody sees the same one. A reply counts once it is in events@'s Sent folder; if you answered from your own mailbox, press Already replied. Under the list: everybody answered lately, with their emails and the reply that actually went out.