Submission emails

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The email somebody gets the moment they fill in a form on rockoly.com — one per form. It is a confirmation, not an advert: it says we have the request, reads their answers back, and tells them the phone is about to ring. Everything promotional is switched off by default and one click away.

Shared by all sixteen

Changing anything here changes every template at once, which is the point — these are the parts that must not drift.

From address what the inbox shows as the sender

Sign-off name

A person gets replies. A team name reads as a machine.

Sign-off line

The call promise

The office calls every inquiry within a minute or two. That is the most valuable sentence this email has, so it gets its own block and the number is spelled out — an unknown number doesn’t get answered. Write {{phone}} where the number should appear. Registrations and the post-event email never show this block, because nobody telephones them.

Heading

During office hours

Outside office hours

A promise of a call “in the next couple of minutes” sent at 6:47pm on a Friday is a broken promise before the relationship starts. Check both with the switch above the preview.

Who rings name and direct number

These are the numbers that actually appear on the customer’s screen. The office line () stays in the footer — naming it here and then calling from a direct line would train people to ignore the call.

The rota first match wins, top to bottom

Leave a pair of boxes empty and it stops being a condition: hours only is an all-sizes shift, guests only covers the whole day. With no rules at all the email names every number and nobody by name — true whatever the arrangement, which is why it ships that way. Outside office hours a shift rule is ignored, because which shift the callback lands in isn’t knowable; a size rule still applies.

Name the person in the email — “Mariante is calling you” rather than “A Rockoly planner”

Office hours Eastern

How the hours are written in the sign-off

Subject line, outside hours

Preview text, outside hours

These two replace each inquiry’s own subject and preview line when the office is shut. They have to: the subject is the half somebody reads first, and one promising a call “now” at 6:47 on a Friday breaks the promise before the email is even opened.

The rest of the frame

“What you sent us” heading

Reply-to address

Reply-to is a real header now, not just the address printed in the footer — this email tells people to reply, so it has to reach somebody who reads it. It is not the same thing as the From address, which is set in Vercel; the banner at the top of this page says which one a send would carry.

The “or just reply” line

Footer note why they got this

Extras — off by default

All three are real and all three are available. They are off because this is a confirmation, and a confirmation dressed as an advert is a worse confirmation. Switch one on for a campaign if you want it.

The numbers strip and the rating line The client logo row The Love Your Event Guarantee

The numbers

Rating line

Typed rather than read live, because the file the rating comes from can’t be read from inside a serverless function. What the Pull button last fetched: .

Guarantee heading

Guarantee wording

Subject line

Aim for under 50 characters — that is what a phone shows before it cuts.

Preview text

The grey line the inbox prints after the subject. Left blank, the client borrows the first words of the email — a wasted second sentence.

Headline

Opening blank line = new paragraph

On the call we’ll sort out up to three; leave blank to drop the block

What the planner will actually settle — not benefits. It is the one part of the email that should read differently per form.

Button

Button link

Text link under it optional

Its link

Show a customer quote — real reviews only

Show the hero photograph — off by default; it pushes the useful part of a confirmation below the fold

P.S. only when it adds something

Preview

Sent for guests

Rendered by the same code a real send would use. “What you sent us” shows this form’s own questions with sample answers.